Privacy Policy

This Grommets Ltd privacy policy explains how we use any personal information we collect about you when you use our website or make an enquiry by ‘phone or email or purchase goods from us and why your data is in safe hands with Grommets Ltd.

In short:

  • We do use data to help us provide a great customer service.
  • We do respect your privacy and work hard to meet strict regulatory requirements.
  • We do go the extra mile to protect your data.
  • We do not sell your personal data or share with third parties.

1. What information do we collect about you?

We collect information about you when you complete on line enquiry forms; during on line chats, when requesting information or you place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

Information is stored electronically and encrypted. It is not accessible outside Grommets Ltd.

2. How will we use the information about you

We collect information about you to provide product information, process your order and manage your account and, if you agree, to email you our regular newsletter.

Grommets Ltd. will not share your information.

In processing your order, we may send your details to, and use information from credit reference and fraud prevention agencies.

3. Marketing

We would like to send you information about our products and services, which may be of interest to you. If you have consented to receive marketing, you may opt out later.

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click on the link on our website or emailed newsletters; telephone us on 01273 493355 or email to or write to the address below.

4. Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

5. Cookies

ookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Like many websites and online services, this website uses cookies to enhance functionality and performance. The cookies used on this website are for the function of the website form(s) and Third party services.

For more information on why we use cookies and how to manage your cookies please see our cookies section.

6. Live Chat

Live Chats are recorded for compliance and/or training purposes. On request, you can have a copy.

You agree that all information provided to you by a Sales Advisor is provided for general information purposes only and is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on any information provided by a Sales Advisor. All information you obtain through Live Chats is provided “as is”. Grommets Ltd make no representations; warranties or guarantees, whether express or implied, , that the information provided by a Sales Advisor is accurate, complete or up to date and disclaim all implied warranties of merchantability and fitness for a particular purpose.

7. Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

8. The information we collect and how we use it

The personal details you submit via the enquiry form(s), are held and used by us for the purpose of answering your enquiry. We need these details to be able to process a reply. We do not disclose this data to any other person outside Grommets Limited or any other company.

9. Changes to our privacy policy

This privacy policy may be changed by Grommets Limited at any time. If we change our privacy policy in the future, we will set out those changes here, so that you will always know what personal information we gather, the purposes we might use it for and to whom we might disclose it.

10. How to contact us

  • By email
  • or write to us at: Grommets Ltd, Unit 2 Hollands Lane Industrial Estate, Henfield, BN5 9QY