Shipping and Delivery Worldwide Exports

At Grommets Ltd we export and ship our manufactured products both nationally and internationally. Supplying products quickly and easily. 

Our stock items can be available for despatch immediately. Non-stock or custom parts can be ready for despatch within 7 - 21 working days.

Using our trusted specialist carrier, we offer a complete worldwide service with competitive rates. We are also happy to ship using your third-party carrier details.
Please contact us if you want to arrange your own carrier or if you want to discuss any aspect of our shipping and exports.

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International Consignments

We ship internationally using our own carrier and our prices for this will be quoted upon application. 

To ship we require the following information:

  • Customer contact details for customs clearance (Email & Phone number).
  • VAT Code
  • EORI Number

DAP - Delivered at place

We would like to clarify we are shipping all our goods on Incoterms – DAP (Delivered at Place).

Under the Delivered At Place (DAP) Incoterms rules, we charge a carriage fee and are responsible for delivery of the goods, ready for unloading, at the named place of destination. The seller assumes all risks involved up to unloading. Unloading is at the buyer’s risk and cost. DAP can apply to any—and more than one—mode of transport.

Collection or use your own carrier

Alternatively, you are welcome to arrange collection of goods using your own carrier. We will prepare the goods for shipment and provide you with ship weight and dimensions. You will need to book the collection yourselves and provide us with shipping labels.

Payment Options

We accept payment by Credit/Debit Card (not American Express or Diners Club) or BACS (contact us for bank details).

Payment may be made on account for customers who have an account facility - please email [email protected] to discuss setting up an account.

Our Product Range
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Frequently Asked Questions Exports, Shipping and Delivery

Browse answers to the most common questions asked by our customers about our exports, shiping and courier options for both domestic (UK) and international customers.

How much is delivery?

All consignments are despatched via DPD. There is a standard charge for UK mainland deliveries of £13, prices quoted for international delivery on request. Alternatively, you can arrange for your own carrier to collect. We will advise ship weight and dimensions; however, it is the customer’s responsibility to book the collection yourselves via their preferred carrier. and provide us with shipping labels.

What are Grommets Ltd Incoterms?

We ship all our goods on Incoterms – DAP (Delivered at Place), this means: 
Under the Delivered At Place (DAP) Incoterms rules, we charge a carriage fee and are responsible for delivery of the goods, ready for unloading, at the named place of destination. The seller assumes all risks involved up to unloading. Unloading is at the buyer’s risk and cost. DAP can apply to any—and more than one—mode of transport.

We are in constant communication with our carriers to enable us to update our customers.

Do I have to use Grommets Ltd carrier?

You can arrange for your own carrier to collect. We will advise ship weight and dimensions; however, it is the customer’s responsibility to book the collection yourselves via their preferred carrier. and provide us with shipping labels.

What payment methods are accepted?

We accept payment by BACS or credit/debit card (but not American Express or Diners Club).

Payment may be made on account for customers who have an account facility - please email [email protected] to discuss setting up an account.

What are the minimum order quantities?

Custom parts are subject to minimum order quantities which will be explained to you when we quote for tooling and product production.

Standard pack sizes are 50 or 100 pieces with a minimum order value of £30 (plus carriage and VAT at the prevailing rate).

How do I place an order?

Once you have identified the products required from our extensive range, please order by ‘phone or email. Stock items can be despatched for next day delivery on receipt of your order. We are happy to provide a sample for you to try before you buy.

+44 (0) 1273 494 400 or [email protected]

What are the typical lead times?

Stock items can be despatched for next day delivery on all orders placed before 2pm Monday to Thursday.  Where an item is out of stock, and we need to manufacture it to fulfil your order we will advise the lead time when you make an enquiry.