We are proud to be ISO9001 Quality Management Systems (QMS) approved since 2009. It was something the late Sid Wells strove to achieve, and we were pleased that he was a part of this before his passing in 2010.
Our QMS underpins all that we do, driving our objectives; strategies; targets and policies. It is reviewed bi-monthly at our Management Review meetings alongside our targets:
- Monthly sales targets achieved.
- Measure % of paid orders for in stock items dispatched within two working days.
- Measure % of new enquiries converted to sales.
- Measure % of orders rejected by customer.
- Measure % of total sales exported.
- Training and Continuing Professional Development.
- Customer satisfaction questionnaires.
- 4 Newsletters a year
We also record the following measures:
- Records of calibration and maintenance of tools and equipment.
- Continuous informal and annual formal staff appraisal.
- 100% traceability of bought in raw production materials through Certificates of conformity.
- Test, check and monitor products.
