How to place an order Orders and Payments

Once you have identified the products required from our extensive range, please order by ‘phone or email. Stock items can be despatched for next day delivery on receipt of your order. We are happy to provide a sample for you to try before you buy.

+44 (0) 1273 494 400 or [email protected]

Custom parts are subject to minimum order quantities which will be explained to you when we quote for tooling and product production.

Standard pack sizes are 50 or 100 pieces with a minimum order value of £30 (plus carriage and VAT at the prevailing rate).

We do not publish our prices as these are personalised for each customer and dependent on volumes ordered, dimensions and material. Price breaks range from 100 to 50,000 parts. We welcome “call off schedules” over a 12-month period – please ask for details.

All consignments are despatched via DPD. There is a standard charge for UK mainland deliveries of £13, prices quoted for international delivery on request. Alternatively, you can arrange for your own carrier to collect. We will advise ship weight and dimensions; however, it is the customer’s responsibility to book the collection yourselves via their preferred carrier. and provide us with shipping labels.

We accept payment by BACS or credit/debit card (but not American Express or Diners Club).

Payment may be made on account for customers who have an account facility - please email [email protected] to discuss setting up an account.

Stock items can be despatched for next day delivery on all orders placed before 2pm Monday to Thursday.  Where an item is out of stock, and we need to manufacture it to fulfil your order we will advise the lead time when you make an enquiry.

We ship all our goods on Incoterms – DAP (Delivered at Place), this means: 
Under the Delivered At Place (DAP) Incoterms rules, we charge a carriage fee and are responsible for delivery of the goods, ready for unloading, at the named place of destination. The seller assumes all risks involved up to unloading. Unloading is at the buyer’s risk and cost. DAP can apply to any—and more than one—mode of transport.

We are in constant communication with our carriers to enable us to update our customers.

You can arrange for your own carrier to collect. We will advise ship weight and dimensions; however, it is the customer’s responsibility to book the collection yourselves via their preferred carrier. and provide us with shipping labels.