Help and Support Frequently Asked Questions

Samples are provided free of charge* and sent by untracked first class post via Royal Mail.

For international customers we can provide a box weight and dimensions for you to arrange you own collection. See our exports and shipping section for more information.

*subject to part sizes.

Use our sample order form or please contact us via email, calling or via our online chat facility.

Please enter the part number for each part that you require into our samples order form. You can find each part number on the relevant products pages across our website.

Samples are limited to 5 parts only per customer.

The full range of RAL codes can be found at www.ralcolorchart.com.

RAL codes distinguish colours and colour ranges by allocating a specific code.  The system was developed by the German State Commission and stands for "Reichs-Ausschuss für Lieferbedingungen Gütesiccherung”.

The full range of RAL codes can be found at www.ralcolorchart.com

As a proud member of the Made in Britain campaign, we are committed to producing high-quality products right here in the UK. For more information visit our Made in Britain page.

We accept payment by BACS or credit/debit card (but not American Express or Diners Club).

Payment may be made on account for customers who have an account facility - please email [email protected] to discuss setting up an account.

We ship all our goods on Incoterms – DAP (Delivered at Place), this means: 
Under the Delivered At Place (DAP) Incoterms rules, we charge a carriage fee and are responsible for delivery of the goods, ready for unloading, at the named place of destination. The seller assumes all risks involved up to unloading. Unloading is at the buyer’s risk and cost. DAP can apply to any—and more than one—mode of transport.

We are in constant communication with our carriers to enable us to update our customers.

You can arrange for your own carrier to collect. We will advise ship weight and dimensions; however, it is the customer’s responsibility to book the collection yourselves via their preferred carrier. and provide us with shipping labels.

All consignments are despatched via DPD. There is a standard charge for UK mainland deliveries of £13, prices quoted for international delivery on request. Alternatively, you can arrange for your own carrier to collect. We will advise ship weight and dimensions; however, it is the customer’s responsibility to book the collection yourselves via their preferred carrier. and provide us with shipping labels.

Stock items can be despatched for next day delivery on all orders placed before 2pm Monday to Thursday.  Where an item is out of stock, and we need to manufacture it to fulfil your order we will advise the lead time when you make an enquiry.

Custom parts are subject to minimum order quantities which will be explained to you when we quote for tooling and product production.

Standard pack sizes are 50 or 100 pieces with a minimum order value of £30 (plus carriage and VAT at the prevailing rate).

Once you have identified the products required from our extensive range, please order by ‘phone or email. Stock items can be despatched for next day delivery on receipt of your order. We are happy to provide a sample for you to try before you buy.

+44 (0) 1273 494 400 or [email protected]

If our standard ranges do not meet your requirements, or you require a custom moulding, then our in-house tooling department will cater for your needs.  Please see our custom tooling page for the information we require to provide a quote.

Please note that custom parts are subject to minimum quantities.

We can offer a range of colours and mixes to help your product stand out from the crowd or blend into the background! The only restriction is the range of colours and mixes available from our suppliers.

Please see our coloured products page for the information we require to provide a quote.

We do not publish our prices as these are personalised for each customer and dependent on volumes ordered, dimensions and material. Price breaks range from 100 to 50,000 parts. We welcome “call off schedules” over a 12-month period – please ask for details.

Our rubber products can be produced in many different types of rubber such as Nitrile, Neoprene, EPDM, Natural Rubber and Silicone, to suit various industrial and anti-vibration purposes. Please see our material data sheet page for more information on the types of rubber we offer.

Please note that you might be offered a sample in a different material to that required so that you can test it for size. Your final order will be in your chosen material subject to minimum order quantities.

After visiting our product and measuring guides please complete an enquiry form with the dimensions required.  One of our dedicated staff members will respond with a suggested part or to request additional information.  Alternatively, you can ‘phone 01273 494400 for a discussion with a member of our team.

Please refer to our comprehensive measuring guides to help you select the right sized product.